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EORI Number:

DE493657652748878



General terms and conditions of business:

1. General: These general terms and conditions of sale come into force on October 7, 2011 and replace our general terms and conditions of sale that were valid until then. Our deliveries, services and offers are made exclusively on the basis of these terms and conditions. They also apply to future business relationships, even if they are not expressly agreed again. Deviations - in particular the validity of the buyer's purchase specifications - require our express written approval and are otherwise contradicted. Our offers are non-binding and verbal side agreements are only binding for us if we confirm them in writing or comply with them by sending the goods.

1. Prices: Our prices are subject to change and apply exclusively to domestic requirements. Prices valid on the day of delivery will always be invoiced.

1. Delivery: We deliver free of charge using the cheapest shipping method of our choice. Additional costs will be charged for special requests. All shipments travel on the buyer's account and at the buyer's risk. Delivery is deemed to have been completed as soon as the goods have been properly handed over to the post office or parcel service. Orders are generally processed immediately. If immediate delivery of the entire order is not possible in individual cases, we reserve the right to make partial deliveries. A fixed delivery time is only binding if it has been agreed in writing. We are released from the obligation to deliver if our supplier does not deliver or does not deliver on time. There is no obligation to obtain supplies from third-party suppliers. Cases of force majeure - events that cannot be prevented by proper business management - suspend the contractual obligations of the parties for the duration of the disruption and to the extent of their effect. If the resulting delays exceed a period of 6 weeks, both contractual partners are entitled to withdraw from the contract with regard to the scope of services affected. No other claims exist. If the payment terms are not met, our obligation to deliver is suspended.

1. Payment: Individual or monthly collective invoices are due and payable within 7 days of the invoice date without any deductions, unless otherwise agreed.
2. If the deadline is exceeded, interest will be charged at the usual bank interest rate, but at least 4% above the discount rate, plus €2.50 reminder costs, subject to the assertion of further damages. A payment is only deemed to have been made when we can dispose of the amount. Payments are first credited to the costs, then to the interest and finally to the main service. We reserve the right to deliver against cash on delivery or advance payment in individual cases. Only undisputed or legally binding claims entitle the buyer to offset or withhold payment.

1. Retention of title: The delivered goods remain our property until all of our current and future claims from the business relationship have been paid in full, including incidental costs and interest, as well as balance claims from a current account relationship limited to the business relationship. The customer is not entitled to pledge the goods to third parties or to transfer them as security until all claims in accordance with paragraph 1 have been paid. In the event of compulsory enforcement or other third-party access to or seizure of the reserved property, the customer is obliged to inform us immediately and to inform the third party immediately of our reserved property. If the customer acts in breach of contract, in particular if payment is delayed, we are entitled to take back the purchased item. In this case, the customer authorizes us to have the purchased item collected by persons authorized in writing who may enter his business premises for this purpose without the collection being considered as unlawful self-help. The customer is obliged to provide information about the whereabouts of the goods, provided that this does not violate his duty of confidentiality in accordance with Section 203 of the German Criminal Code. Our taking back of the purchased item does not constitute a withdrawal from the contract unless we have expressly declared this in writing. We are entitled to make the best possible use of the returned goods by selling them privately. The proceeds will be credited to the customer's liabilities after deducting reasonable disposal costs and any sales tax to be paid, and any surplus will be paid out.

1. Warranty: The buyer must inspect the goods immediately upon receipt, otherwise the goods are deemed to have been approved. Complaints will only be considered if they are made in writing and accompanied by supporting documents within 2 working days of receipt of the goods - in the case of hidden defects, after discovery. Our warranty is limited to return of the goods in exchange for delivery of defect-free goods. If we do not deliver defect-free goods as a replacement within 3 weeks of the buyer's request for a replacement delivery, the buyer has the right to choose between a replacement or a reduction in price. Complaints may only be returned with our express consent.

1. Returns: Returns or exchanges of properly delivered goods are only possible after prior agreement. We reserve the right to destroy goods returned without replacement. Otherwise, our separate returns policy applies.

1. Data storage: Customer data is stored and processed as far as necessary for business purposes and permitted under the GDPR. Further information on data protection can be found here: Mertz pharma Handel GmbH /Data protection

Place of performance and jurisdiction: The place of performance for deliveries of goods, payments, other contractual services and jurisdiction, including bill of exchange and check claims, is Hamburg. Hamburg District Court, Commercial Register: HRB 11 96 52

Mertz Pharma Handel GmbH

Michael Mentschke

Fangdieckstrasse 36

22547 Hamburg

Phone: 04081972698

communication@mertz-pharma-handel.de